While Doggy Dan and his team are committed to getting back to you AS SOON AS POSSIBLE, the forum can quite often become very saturated with questions which does take a day or two to clear.
Also please note that different timezones will create delays too.
Please be patient... we do reply to EVERY POST.
Hoping this helps!
PS - Here's a handy link to all our Forum FAQs
Have a great training day!