Clickbank is the payment processor we use and your billing account lies with them. They hold all your credit card and personal details and order history.


ClickBank provide an easy way to update your customer information — please follow the Steps below:


(NOTE: if you want to change the email address that we send our member emails to, you will need to login and navigate to the My Account page and change your email address there.)

CHANGING EMAIL AND CREDIT CARD DETAILS WITH OUR PAYMENT PROCESSOR (CLICKBANK)


STEP 1:

Go to the ClickBank Customer Support here: https://www.clkbank.com/clkbank.htm

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STEP 2:

  1. Follow the instructions by first choosing "Look Up Your Order".
  2. Then enter your email address.
  3. Then enter  your Personal Verification.
  4. Then click "Go!"


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STEP 3:

On your Order Info page, click any of the buttons that say "Order Details, Tech Support & Refunds"


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STEP 4:

On the next page you will see the box called "Payment Information". 

  • To change your Customer Email, click on the small link "edit' next to your current email address.
  • To change your credit card, or your "Original Payment Method," click on the "edit" link after your card details



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STEP 5:

On the next screen, change your credit card details and click "SAVE".


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On this page is also a Live Chat button, so you can quickly get some answers (within working hours). But it's always best to try change it yourself as their Chat can take a while to respond.


If you have any problems, let us know, and we'll see what we can do from our end (please be sure to include all the necessary info for us to enquire on behalf of your account).


Just email us at support@theonlinedogtrainer.freshdesk.com


Hoping you have a great training day!